Privacy Policy

Autocet Finance is committed to safeguarding the privacy of individuals. This Privacy Policy sets out how Autocet Finance manages personal information. It is structured as follows:

Personal information Autocet Finance collects
Use and disclosure of personal information
Automated decision making
Cookies
Links to other websites
Marketing
Overseas transfers
Access and correction
Contacting Autocet Finance and complaints
Changes to Privacy Policy

1. Personal information Autocet Finance collects

The main types of personal information Autocet Finance collects and holds are:

contact and identification information for individuals seeking to buy or sell vehicles with Autocet Finance such as name, date of birth, contact number(s), email address(es), residential and/or business address(es), demographic information (such as postcode, age, gender) and driver's licence details;
vehicle and servicing details for Autocet Finance's customers including vehicle registration, vehicle purchase details, service appointment bookings;
finance details for Autocet Finance's customers seeking finance such as financial, insurance or credit information, marital status, employment details and history;
contact details for individuals working for Autocet Finance's business partners and suppliers;
information provided by an individual as part of a recruitment process such as name, contact details, prior employment history, qualifications, referee details and, if applicable, details for background checks; and
other information provided by individuals while interacting with Autocet Finance.

Autocet Finance collects personal information in the course of running its business in a range of different ways, typically through:

interactions with individuals (e.g. through any records Autocet Finance keeps of telephone calls, or emails received, or messages sent to Autocet Finance or posted on Autocet Finance's pages on social media);
Autocet Finance's website;
use of social media;
employment applications;
third party service providers; and
provision of customer service and support.

Where practicable, Autocet Finance collects personal information in connection with running its business directly from the individual concerned. On occasion Autocet Finance may collect personal information from someone else such as when speaking to a referee for a job applicant or doing screening for onboarding a new supplier or customer.

2. Use and disclosure of personal information

Autocet Finance stores personal information in electronic and paper form.

Autocet Finance uses and discloses personal information as follows:

to source vehicles and sell them to Autocet Finance's customers and to provide other related services to customers such as vehicle servicing and assist with arranging financing to purchase a vehicle;
to manage arrangements with Autocet Finance's customers and prospective customers;
to obtain products, services or information from Autocet Finance's suppliers;
to assess what vehicles a person may be interested in purchasing (e.g., based on the person's interests and other information Autocet Finance knows about them);
to operate and manage Autocet Finance's website, social media and other communications and media channels;
subject to applicable laws, to conduct marketing;
for processing and assessing employment applications; and
for such other purposes authorised or required by law.

It may be necessary to share personal information with organisations that provide products or services to Autocet Finance. For example, Autocet Finance may use third party service providers for the organisation of customer care, implementation of promotions, development of offers, communication and contact with customers, organization of events and for the purpose of obtaining advice and managing its affairs. Autocet Finance also uses third party service providers for credit card processing/payment and for IT services (hosting services, database maintenance, etc.).

3. Automated decision making

Autocet Finance uses computer programs to make decisions affecting a person's interests to offer products or services that could be of interest. This is typically done via AI Agents within website chat or SMS. The sorts of personal information Autocet Finance uses in the operation of the computer program is browsing history on Autocet Finance's websites, name, contact information, and other information you may input into Autocet Finance's websites. The level of human oversight Autocet Finance provides over these decisions is limited — responses and recommendations may be generated automatically, with human review available where a person requests it or where required for follow-up by Autocet Finance's staff.

4. Cookies

Autocet Finance uses cookies on its website. Cookies are small text files that are stored by the website user's browser when they visit a website. This identifies the browser used and can be recognised by Autocet Finance's web server. Autocet Finance may use cookies to associate a user with social media platforms and, if the user so chooses, enable interaction between the user's activities on Autocet Finance's platforms and those social media platforms. Autocet Finance's website also uses cookies to analyse website traffic and help provide a better website visitor experience. Website users can make certain choices about the use of cookies through their browser settings. However, if the user disables certain cookies, this may prevent the user from taking full advantage of Autocet Finance's website.

5. Links to other websites

Autocet Finance's website may contain links to third party websites. Autocet Finance does not control or otherwise determine the privacy practices of these third party sites. To find out about their privacy practices, you should check their websites for their privacy policy, or otherwise ask them about their privacy practices.

6. Marketing

If you have received a direct marketing communication from Autocet Finance and do not wish to receive these communications from Autocet Finance in the future, just use the “unsubscribe” function in the email or SMS, or tick the opt out box on postal communications and return the mailed item to Autocet Finance.

7. Overseas transfers

Autocet Finance's website/s are hosted in Australia. On occasion, a third party service provider Autocet Finance engages or that Autocet Finance is instructed to provide information to may be outside of Australia however, the location of the third party would depend on the specific situation.

8. Access and correction

An individual may request access to or correction of any of the personal information Autocet Finance holds about them by contacting Autocet Finance during business hours on 03 8363 1555 or via the contact page.

Autocet Finance may require an individual making a request to verify their identity before processing their request.

Autocet Finance will aim to respond to all requests promptly and within 30 days.

Autocet Finance may refuse a request where permitted or required by law. Autocet Finance will comply with any regulatory requirement to give reasons for its decision.

9. Contacting Autocet Finance and complaints

If you have any queries, concerns or complaints about how Autocet Finance handles your personal information please contact Autocet Finance during business hours on 03 8363 1555 or via the contact page. Autocet Finance may require an individual making a request to verify their identity before processing their request.

Please provide sufficient details so that Autocet Finance can understand the nature of your concern. In most cases, Autocet Finance will ask that you put your request in writing.

Autocet Finance takes all complaints seriously and will use reasonable endeavours to investigate and respond to a complaint in writing within 30 days of receiving the written complaint. If you remain unsatisfied by Autocet Finance's response to your complaint, you may be entitled to refer your complaint to the Office of the Australian Information Commissioner.

Phone: 03 8363 1555
Mailing Address: 10 Kingswood Pl, Ravenhall, VIC, 3023

10. Changes to Privacy Policy

Autocet Finance may make changes to this Privacy Policy by posting the revised policy on its website. Please check back from time to time to review this Privacy Policy.